FAQ: Fulfillment

Q: Do you offer fulfillment services?
A: Yes, we offer in-house fulfillment and can ship brochures directly to recipients.

Q: How much does fulfillment cost?
A: $2.00 per mailer for up to 300 units, $1.50 for 301–1000, and $1.20 for over 1000.

Q: What does your fulfillment service include?
A: It includes address validation, labeling, postage purchase (not included in fulfillment cost), processing, and shipping carrier pickup.

Q: How are video mailers shipped?
A: USPS Ground Advantage is used for light mailers, and UPS Ground for heavier packages.

Q: Can video brochures be handed out at events?
A: Yes, brochures can be handed out directly, avoiding mailer boxes and reducing packaging.

Q: How much is postage?
A: Ranges from $4.20–$7.20 depending on product size and type. Ask for a quote.

Q: Are tracking numbers provided?
A: Yes, all shipments include tracking numbers.

Q: What happens to undeliverable mailers?
A: They are returned to the address you provided.

Q: Do you offer international fulfillment?
A: Fulfillment is only available within the U.S. We recommend using a local mail house internationally.

Q: What information do you need for fulfillment services?
A: To provide fulfillment services, we will require an accurate and complete mailing list from you, typically in a spreadsheet format (e.g., CSV or Excel). This list should include recipient names, full mailing addresses separated into columns, and any other relevant delivery instructions. We will provide specific formatting guidelines.

Q: How do you ensure the accuracy of mailing addresses?
A: Our fulfillment service includes address validation, which helps to minimize errors and undeliverable mail.

Q: Can I provide my own packaging or inserts for fulfillment?
A: Yes, in most cases, you can provide your own custom packaging (e.g., specific envelopes, branded boxes) or additional inserts (e.g., business cards, flyers, letters) to be included with your video brochures. Please coordinate with us in advance to ensure they meet our specifications and handling capabilities.

Q: What is the estimated delivery time frame for fulfillment orders?
A: Delivery times for fulfillment orders vary based on the shipping method chosen (USPS Ground Advantage, UPS Ground, etc.) and the recipient’s location. Typically, ground shipping within the U.S. can take 2-5 business days after your order has been processed and picked up by the carrier.

Q: How do you handle privacy and data security for mailing lists?
A: We take data privacy seriously. All mailing lists provided for fulfillment are treated with strict confidentiality and are used solely for the purpose of fulfilling your order.

Q: Can I split a bulk order for different shipping destinations or fulfillment dates?
A: Yes, we can accommodate requests to split bulk orders for shipment to multiple destinations or for staggered fulfillment dates. Please outline these requirements clearly in your initial inquiry so we can factor them into your quote and production schedule. Additional fees may apply for complex split shipments.

Q: What reporting or confirmation do I receive after fulfillment is complete?
A: Upon completing the fulfillment process, we will provide you with a confirmation report detailing the number of units shipped and relevant tracking numbers.

Q: Are there any restrictions on what can be mailed with the video brochures?
A: While we can include inserts, any materials that are prohibited by postal regulations or require special handling (e.g., hazardous materials, fragile items not adequately protected) cannot be included in your mailers. If you plan to include non-brochure items, please discuss them with us first.