FAQ: Orders

Q: How do I place an order?
A: You can place an order by filling out the pricing form on our website, sending us an email, or calling us.

Q: What information do I need to provide when placing an order?
A: We need to know the product type, size, quantity, cover type, video length, distribution method, and your billing/shipping address.

Q: What product are you offering?
A: We offer a variety of products, including video brochures, video mailers, video business cards, video boxes, video stands, and other devices with a screen.

Q: What is the size of the brochure and the screen?
A: We offer standard and custom sizes. Please specify the desired size of the brochure and the screen.

Q: What is the minimum quantity?
A: In most cases, the minimum quantity is 30.

Q: What covers do you offer?
A: We offer hardcover and softcover brochures.

Q: What is the length of the video?
A: Please specify the length of the video, and we will suggest the memory requirements. In most cases, the default memory is adequate.

Q: What information do you need from international clients?
A: International clients are requested to provide their Tax ID or VAT.

Q: Do you offer discounts for large quantity orders?
A: Yes, we offer discounts for bulk orders of video brochures, video mailers, and other products. The discount will vary based on the specific product and the quantity ordered. Please contact us for a quote.

Q: What is the minimum order quantity for large quantity discounts?
A: The minimum order quantity (MOQ) for most orders is 30 custom printed video brochures, video boxes, and other devices. In some cases, we are able to deliver a lower quantity. Contact us to discuss.

Q: What are the benefits of ordering in bulk?
A: Ordering in bulk can provide significant cost savings due to the volume discounts offered. The price per unit is around 50% between the order quantities of 30 and 500.

Q: How can I request a quote for a bulk order?
A: You can request a quote for a bulk order by filling out the pricing form on our website, sending us an email, or calling us. Please provide as much detail as possible about the product, quantity, and desired customization options.

Q: Can I customize video brochures for wholesale orders?
A: Yes, you can customize video brochures for wholesale orders. We offer a range of customization options, including branding, screen sizes, button configurations, and video content.

Q: What is the typical lead time or production time for bulk orders?
A: The typical lead time for bulk orders ranges from 4 to 5 weeks, depending on the product and quantity. Large orders of 1000+ may take longer.

Q: What are the payment terms for bulk orders? Do you require a deposit?
A: For bulk orders, we typically require an upfront deposit of 60% to initiate production. The remaining 40% balance and shipping charges are due upon completion of the order and prior to shipment. We accept various payment methods, including bank wire transfer and major credit cards (a fee applies).

Q: Can I receive a sample before placing a large order?
A: Yes, we understand the importance of quality assurance for large orders. We can provide a non-customized sample for review. For a pre-production sample with your specific customization, this typically requires an upfront deposit and will be produced after initial payment. Depending on the quantity of the order, we may credit your account with 50% or with 100% of the sample purchase price.

Q: How are files (video content, artwork) submitted for bulk custom orders?
A: You can typically submit your video content (e.g., MP4, MOV) and artwork files (e.g., AI, EPS, PDF) through a secure upload link we provide, via email for smaller files, or through a shared cloud storage service (e.g., Google Drive, Dropbox) for larger files. Specific requirements will be outlined in your order confirmation.

Q: Can I track the progress of my bulk order?
A: Yes, we strive to keep our clients informed. Upon shipment, we will provide you with tracking information so you can monitor its delivery progress.

Q: What happens if I need to cancel or modify a bulk order after it’s placed?
A: Order cancellations or modifications requested after production has begun may be subject to fees or limitations based on the stage of manufacturing and the extent of customization already completed. We encourage you to review your order details thoroughly before confirming.

Q: Do you offer ongoing support or reordering services for clients?
A: Yes, we value our long-term clients. We maintain records of your previous designs and specifications to facilitate easy and efficient reorders. Our team is also available for ongoing support should you have any questions or needs regarding your video brochures after delivery.