FAQ: Shipping

Q: How do you ship orders?
A: We ship completed orders via UPS Ground. At shipping, 40% of the final invoice is due, including shipping charges.

Q: How much does shipping cost?
A: UPS Ground within the US typically costs between $0.40 and $0.90, depending on product size and location.

Q: Where do you ship from?
A: We ship from Orlando, Florida.

Q: How long does shipping take?
A: 1 day within Florida and S. Georgia; 2 days to Southeast; 3 days to Northeast and Midwest; 4 days to Western states; up to 5 days for the Northwest.

Q: Can you ship my order faster?
A: Yes, expedited shipping is available for an additional fee.

Q: What are your shipping options and costs for bulk orders?
A: We offer various shipping options for orders, including standard ground, expedited, and freight services, depending on the size and urgency of your order. Shipping costs are calculated based on the total weight, volume, destination, and chosen service. These costs will be detailed in your custom quote. We ship both domestically and internationally; please note that international orders may be subject to additional customs duties and taxes, which are the recipient’s responsibility.

Q: What are the shipping terms for my order?
A: All orders are shipped FOB (Free On Board) Origin. This means that once your order leaves our facility in Orlando, Florida, ownership and responsibility for the goods, including the risk of loss or damage, transfer to you, the client. We recommend inspecting your shipment upon arrival.

Q: Is shipping insurance available or recommended for my order?
A: Standard UPS Ground shipping includes limited liability coverage. For valuable or large orders, we highly recommend purchasing additional shipping insurance. This provides greater protection against loss or damage during transit beyond the carrier’s basic liability. Please inquire about insurance options when you place your order.

Q: Do you offer international shipping?
A: Yes, we ship internationally. Please be aware that international orders are subject to additional customs duties, taxes, and brokerage fees imposed by the destination country. These charges are not included in our shipping costs and are the sole responsibility of the recipient. We advise consulting with your local customs office for estimated fees.

Q: Can I use my own shipping carrier account?
A: Yes, if you prefer to use your own shipping carrier account (e.g., UPS, FedEx), please provide us with your account number and preferred shipping method when placing your order. This allows you to manage and pay for shipping directly through your own account.

Q: How will I receive tracking information for my shipment?
A: Once your order is shipped, we will send you an email notification containing your tracking number(s) and a link to the carrier’s website (e.g., UPS.com) where you can monitor the progress of your delivery.

Q: What should I do if my shipment arrives damaged or is lost?
A: If your shipment appears damaged upon arrival, please note the damage with the carrier immediately and take photos before accepting delivery. If your order is lost or significantly damaged, contact our customer service team as soon as possible. We will assist you in filing a claim with the shipping carrier, though remember that liability for loss or damage transfers to you once the goods leave our facility (FOB Origin).

Q: Can you ship to multiple addresses for a single order?
A: Yes, we can arrange to ship portions of your bulk order to multiple addresses. Please provide a clear breakdown of quantities and destinations when requesting your quote. Note that additional shipping charges and potentially a handling fee may apply for split shipments.