FAQ: theVideoCards Video Mailers

Q: What is a video mailer?
A: A Video Mailer is a custom-printed video brochure intended for mail distribution. It includes a custom-printed mailer box for a cohesive brand experience.

Q: How are video mailers different from video brochures?
A: They include a branded mailer box and are designed specifically for mailing.

Q: What customization options are available for video mailers?
A: You can customize brochure size, LCD size, memory, cover, mailer box type, and more.

Q: What is the typical production time for video mailers?
A: 3–4 weeks for orders under 300; 4–5 weeks for larger orders.

Q: How are video mailers shipped?
A: USPS Ground Advantage in a custom mailer box.

Q: Can I track my shipment?
A: Yes, tracking numbers are provided.

Q: What happens to undeliverable mailers?
A: They are returned to your specified address.

Q: Do you offer fulfillment services?
A: Yes, for U.S. addresses only.

Q: What does the fulfillment fee cover?
A: Address validation, labeling, and postage.

Q: What is the cost of fulfillment?
A: $2.00 each (up to 300), $1.50 (301–1000), $1.20 (1000+).

Q: Do you fulfill international orders?
A: No. We recommend using a local mail house.

Q: What is the difference between a video mailer and a video brochure?
A: A video mailer is a video brochure with a custom-printed mailer box intended for mail distribution. If you order a video brochure, it will come only with the USB cable for upload. Video brochures are typically distributed in person.

Q: Can the mailer box itself have a custom design and printing?
A: Absolutely! The mailer box is a key part of the Video Mailer experience and is fully customizable. You can print your branding, graphics, and messaging on the exterior and in some cases the interior of the mailer box, ensuring a cohesive and impactful unboxing from the moment it’s received.

Q: What are the best practices for designing a video mailer for maximum impact?
A: For maximum impact, consider a design that creates anticipation and excitement. Use high-quality graphics on the mailer box, and ensure the video content within the brochure immediately engages the recipient upon opening. A clear, concise call to action in both the printed material and the video is also essential.

Q: Are there different types or styles of mailer boxes available?
A: Yes, beyond standard custom printing, we can discuss various mailer box styles or closures to enhance the unboxing experience. Options may include different cardboard thicknesses, unique folding designs, or specialized sealing methods. We can guide you through available options.

Q: What is the typical weight of a video mailer, and how does it affect postage?
A: The weight of a video mailer starts at 5 oz and varies significantly based on the brochure size, screen size, and the mailer box’s design. This weight directly impacts postage costs. We can provide estimated weights for your specific configuration when generating a quote, helping you budget for postage accurately.

Q: Can I include additional printed inserts or other items inside the video mailer box?
A: Yes, in many cases, you can include supplementary printed materials (e.g., a business card, a personalized letter, a small product sample) alongside the video brochure within the mailer box. Please inform us of any additional inserts during the quoting process to ensure proper fitting and to factor into weight and cost calculations.